(The following is from the Triton XScale/X2 Configuration Manual.)
The FORCE UNLOCK CASSETTE function provides a means of overriding the NMD’s unlocking mechanism associated with a specific cassette. It is only to be used immediately after failure of a normal cassette unlock operation. Occasionally, a condition may occur that prevents a cassette from being removed from the dispensing mechanism. For example, a note that is lodged or jammed in a cassettes’s gate could cause such a condition. The gate is a mechanical shutter on the feed end of a cassette which lowers to allow notes to be dispensed and raises as a security precaution when the cassette is removed.
During a normal unlocking operation when the gate is closed, the cassette releases an associated mechanical latch allowing the cassette to be removed from the body of the dispenser. If the gate does not fully close, the cassette will not release the latch and remains locked in the mechanism.
If you find that a particular cassette cannot be removed after performing a normal unlock operation, use this function first to attempt releasing the applicable cassette from the mechanism. Once the cassette has been removed from the dispenser, carefully remove any notes that are sticking out of cassette. Insert the cassette into the dispenser and perform a normal ‘Lock’ operation followed by a normal ‘Unlock’ operation. You may now remove the cassette.
