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Description:

Disconnected – reason unknown

Resolution:

  1. Verify/test phone line connection(s).

  2. Verify quality of phone line (noise, etc.).

  3. Contact host to verify connection and handshake protocol (transmission) received from modem.

  4. Retest modem (Operator Function > Diagnostics > Modem).

  5. Reseat then retest modem.

Models: