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Where are Classes Held?

ATMGurus is committed to meeting your training needs by offering classes in our sate-of-the-art Training facility in the Memphis Tennessee area.

ATMGurus
7585 A.E. Beaty Dr., Suite 101

Bartlett, TN 38133 USA
Tel: 1-888-7-ATMGurus ( 1-888-728-6487) or +1 (901) 248-6145
Fax: +1 (901) 386-8725
Directions: «Click Here»
Driving Directions and Accommodations: Click Here

Limited Class Space - Reserve your class space

Spaces for each session will be limited, and the sessions will be filled on first come, first serve basis. All installation and service training classes will be limited in size to eight people. Each training class also has a minimum number of attendees required to hold the class. If the minimum is not met, we will call or e-mail you no less than three weeks prior to the scheduled training class to reschedule your training. All training sessions will be held in our facilities in Memphis, Tennessee, unless otherwise notified.

When are ATM training classes held?

All classes adhere to the following daily schedule. Please do not arrive before 8:00 a.m. CST for class.

NOTE: Classes are held daily Monday through Friday, 8:30 a.m. to 5:00 p.m. CST. Failure to stay for the full length of the course will result in non-certification. Please make travel plans accordingly with class schedule times

What are the costs for Technical Training Classes?

See Class Descriptions & Cost. The complete list of ATM training course descriptions, ATM models covered and cost for each class.

*Prices subject to change without notice

How to Register and Payment for Training Classes?

All completed registration forms and payment for sessions are required by ATMGurus no less than three weeks prior to the training date. We cannot hold a space for you in a ATM training class until we have received payment in full. Any cancellations made within three weeks of the start of the class will result in a late cancellation penalty of 50% of the prepaid course fee if no other training arrangements are made. Any cancellations made within three weeks or less prior to the start of class may have the registration payment applied to the next available ATM training course without penalty.

Unregistered individuals will not be allowed to register the day of the training session or attend the sessions. Please do not create a negative and expensive situation for yourself by sending an unregistered person to the sessions. We will not allow unregistered persons to attend the training sessions -- no exceptions.

Please REGISTER ONLINE NOW <CLICK HERE>
Phone: 1-888-728-6487 toll-free in North America
+1 (901) 248-6175, ext. 6162

Confirmation/Cancellation Notice

A confirmation by e-mail stating training will be held as scheduled will be sent to you once class minimum attendance levels have been met or no less than three weeks prior to the training class.

How many people are in each class?

Spaces for each session are filled on first come, first serve basis. All installation and service training classes will be limited in size to eight people. Each ATM training class also has a minimum number of attendees required to hold the class. If the minimum is not met, we will call or e-mail you no less than three weeks prior to the scheduled ATM training class to reschedule your training. All ATM training sessions will be held in our facilities in Memphis, Tennessee, unless otherwise notified.

Will I receive a confirmation for the ATM training class?

A confirmation e-mail will be sent to you once class minimum attendance levels have been met or no less than three weeks prior to the ATM training class.
An NDA (non-disclosure) form and the facility visit agreement will also be forwarded to you by e-mail and needs to be completed and returned to us prior to class entry.

If class minimum attendance levels are not met, a cancellation e-mail will be sent no less than three weeks prior advising you that class has been rescheduled for the next available class dates. We recommend that flight arrangements are not made until you have been notified that classes are confirmed in order to avoid change fees with the airlines.

The Most Comprehensive ATM Training

Guru University provides hands-on training to give the best in field repair ATM training. Learn how to repair all entry-level retail ATMs in our state of the art Memphis Tennessee area facility.

An "ATM Bootcamp" graduate had this to say about the multi-brand service class:

"This is a very comprehensive course that will bring any technician up to speed on this equipment and prepare them for work in the field to set-up, install, and repair all models covered during the week. The training environment was professional and the facilities were first class not mention the food that was catered in during the week!"

Jeremy Hinton, Field Technician, Kahuna ATM Solutions

ATM Training Advantages

Hands-on ATM training that addresses both theory and practical application.
Classes are designed to teach field ATM repair to bring units live in the field, troubleshooting and proper diagnosis (including power, communications and operating environment).
We use a live simulator that gives the technician an opportunity to see how an ATM is brought into service. Our training addresses not only diagnosis and repair of the ATM machine, but how to understand the effects of outside issues including power and environment.
Clear and concise documentation is provided that will give the technician a complete reference guide for the field.
Guru University affords our students the opportunity to learn all major entry-level, retail ATMs in one location with one trip out of the field.

ATMGurus Offers Hantle Support
ATMGurus and Hantle USA are expanding their level of cooperation to increase customer service to Hantle USA customers. Leveraging ATMGurus' state of the art training and repair facility in the Memphis area . . read more

More Information

ATM Training FAQ

» Where are ATM training classes held?
» When are ATM training classes held?
» What are the costs for training classes?
» How do I register for training classes?
» How many people are in each class?
» Will I receive a confirmation notice?

Multi-Brand ATM Training at One Convenient Location

Guru U	Model Covered	Length	Price
Retail Boot Camp A comprehensive course for any technician new to the industry or those needing to service most retail ATMs. This hands-on class stresses troubleshooting skills and field service repair.	ATM 101 Triton 9100, RL1600, RL2000 & RL5000 Tranax 1700, NH 1500 & 1800	5 Days	$ 800
MB1500 A one day course covering the Nautilus Hyosung 1500 or Tranax 1500 unit. The course is covers installation, troubleshooting and repair in a realistic environment. When completed, technicians will be able to confidently bring the unit live and perform service level repairs.	Nautilus Hyosung1500 Tranax 1500	1 Day	$ 200
See All Technical Training Classes Offered by Guru U

Guru U

Model Covered

Length

Price

Retail Boot Camp

A comprehensive course for any technician new to the industry or those needing to service most retail ATMs. This hands-on class stresses troubleshooting skills and field service repair.

ATM 101
Triton 9100, RL1600, RL2000 & RL5000
Tranax 1700, NH 1500 & 1800

5 Days

$ 800

MB1500

A one day course covering the Nautilus Hyosung 1500 or Tranax 1500 unit. The course is covers installation, troubleshooting and repair in a realistic environment. When completed, technicians will be able to confidently bring the unit live and perform service level repairs.

Nautilus Hyosung1500
Tranax 1500

1 Day

$ 200

See All Technical Training Classes Offered by Guru U

© 2010 All Rights Reserved. ATMGurus and the ATMGurus Logo are registered trademarks of ATMGurus. The third party trademarks identified herein are the trademarks of their respective owners, and are not owned by ATMGurus. ATMGurus disclaims any affiliation, connection, or association between its products and services, and those of the respective trademark owners, or any sponsorship or approval of its products or services by such trademark owners.

Please contact your Customer Service Guru to return items:

E-Mail: customer.service@atmgurus.com
Fax: : +1-228-868-0859
Telephone: +1-901-248-6176 or 1- 888-7-ATMGurus (1 -888-728-6487 }toll free in North America
Monday-Friday, 8:00 a.m.-5:00 p.m. CST

All returned parts and warranty items must have an RMA or Return Merchandise Authorization before they will be accepted.

Warranty Replacement

ATMGurus covers the shipping costs for sending a warranty replacement part out into the field. As an added bonus, all domestic and Canadian warranty-return items include pre-paid shipping labels. We cover this cost back to our facility as well. When we send a replacement warranty part out to you, a pre-paid shipping label is included in the box. The shipping costs are covered for standard shipping only. If you require overnight delivery of a warranty part, priority shipping charges will apply.

International Parts Orders

International parts orders require additional handling and typically involves a customs broker to ensure passage into your respective countries. Please contact your ATMGurus� Customer Service Guru at +1 901-248-6176 for a full description of our policy for shipping into your Country.

Parts Return Policy

When it comes to troubleshooting and diagnosing service issues, we understand that you may need to order multiple parts as part of the repair process. In some instances, there may be parts that are not used. With that in mind, ATMGurus offers a limited return program for unused parts. Limitations on what parts we accept back are based on the condition of the returned part, the age of the part and the reason for the return. A restocking fee is charged to cover the handling, testing and verification of all parts that are returned. All returns are subject to management approval.

Re-Stocking Fee

All returned parts are subject to inspection and will be charged a restocking fee. ATMGurus will inspect the returned parts and can refuse to accept them if there is inadequate packaging, if a part has been used, altered or modified, or if it has been subject to abnormal environmental conditions. In the event a part is not accepted, you will be notified with a reason as to why it is being rejected. You can choose to have the part returned to you. ATMGurus determines which fee will apply. All returns are subject to management approval.

10% re-stocking fee is charged for parts that have not been opened.
Opened parts are not accepted back in without senior mgmt approval.

ATMGurus General Warranty Policy

All returns require a Return Material Authorization (RMA) obtained online or through your Customer Service Guru. Items received in without an RMA are subject to return without processing of your warranty claim.

All components must be returned in proper packaging. Damage resulting from improper packaging is subject to additional fees or will result in the return of your warranty claim.

Warranty does not include improper use, acts of nature, failures resulting from poor operating environment or failure to adhere to ATMGurus policies.

Any items that have been altered or modified outside the specifications set forth by ATMGurus may not be accepted as a warranty return. Incomplete components (parts missing) may not be accepted as valid warranty returns. ATMGurus reserves final right in determining acceptance of warranty claims.

Items returned that are not valid warranty claims (not originally obtained through ATMGurus) will be returned without processing.

Items returned under warranty must be equivalent to the part(s) that were advanced out as a replacement. In the event they are not, your claim may be denied or you may be invoiced for the difference in value. You will be notified of your option(s) prior to final ruling.

Failure to comply with warranty guidelines can result in exclusion from participating in the program.

New / Refurbished Parts Warranty

New and refurbished parts come with a 180-day warranty. In the event a new or refurbished part fails within 180 days, a replacement will be made available. If a replacement is not available, you will be provided a credit/refund.

Clearance Parts Warranty

Clearance parts come with a 30-day exchange warranty. In the event a clearance part fails within 30 days, a replacement will be made available. If a replacement is not available, you will be provided a credit/refund, or have the opportunity to purchase a new or refurbished part in its place.

Privacy Notice

Our Commitment to Privacy

Our privacy policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers and partners. The policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site, and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers` needs.

What Information Do We Collect?
When you visit our Website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Website use information collected on an aggregate basis as you and others browse our site.

Personal Information You Choose to Provide

For example, you may need to provide the following information:

Name
Mailing Address
E-Mail Address
Business and/or Phone Number

E-Mail Information
In addition to providing the foregoing information to our partners, if you choose to correspond further with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Web Site Use Information
Similar to other commercial Websites, our site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the sites visited just before and just after our Website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers� personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.

What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Website. Cookies are small pieces of data that are stored by a user�s Web browser on the user�s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Website by the same user or to use the information to streamline the user�s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Website users� browsing activities, in order to constantly improve our Website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and evaluate our site�s visitor capacity. We do not use these technologies to capture your individual e-mail address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

Our information protection practices, operations and business practices are reviewed periodically for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations
Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Websites linked to or from our Website nor the information or content contained therein. Often links to other Websites are provided solely as pointers to information on topics that may be useful to the users of our Website.

Please remember that when you use a link to go from our site to another Website, our privacy policy is no longer in effect. Your browsing practices and interaction on any other Website, including Websites which have a link on our Website, is subject to that site�s own rules and policies. Please read over those rules and policies before proceeding.

General Terms of Use

Your use ATMGurus website is governed by the following terms of use. By using the website, you accept these terms. You shall use the site for lawful purposes only. You shall not post or transmit any content that is illegal, offensive or defamatory, or otherwise use the site in a manner that infringes the rights of others. The content of ATMGurus website is protected by copyright and trademark laws. You may print a copy of any portion of our site for your own personal use, but you may not further copy, reproduce, modify, distribute, upload, publish or transmit any portion of the site, including code and software. We make no representations as to the accuracy or completeness of the content of our website. We provide the information "as is" and without warranties of any kind. We disclaim all warranties, express and implied, to the fullest extent permitted by law. We do not warrant that our website will operate uninterrupted or error-free or that the site and the server that hosts it are virus-free. Under no circumstances shall we be liable for any direct, indirect, special or consequential or punitive damages that result from your use of the site. We assume no responsibility for the conduct or acts of users or other third parties. In addition, we assume no responsibility for the content, security or privacy practices of the websites of other companies for which we provide links in our website. If you are dissatisfied with any aspect or content of our website, or disagree with these terms of use or with the Privacy Policy posted on our website, your sole remedy is to cease using the website.

Please see the Privacy Policy posted on our website for information concerning ATM Gurus's data collection and data

Transaction Terms and Conditions

Our terms and conditions apply to all transactions with ATMGurus and are set out below. Please read through these carefully before placing your order. By clicking the 'next' button to submit your order on the checkout screen you are offering to buy the goods at the price stated subject to our terms and conditions, and associated policies.

General
Unless otherwise stated, the following words or phrases used within these terms and conditions shall have the following meanings:

"ATMGurus", "us" or "we" means www.atmgurus.com of 7585 AE Beaty Dr., Suite 101, Bartlett, TN 38133 USA.
"Customer" or "you" or "your" means the person, or company placing the order and making payment with us.
"Products" means ATM parts, repair, training, refurbished ATMs or other products which we supply in accordance with these terms and conditions.

We may change these terms and conditions from time to time without notice. Changes will apply to any subsequent orders received. The Website, its contents, terms and conditions, and contracts shall be governed by and construed in accordance with US law. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. These terms and conditions do not affect your UK statutory rights.

Your Account
By creating an account with ATMGurus you will be able to order ATM parts, repair and training, as well as refurbished ATMs online, stay up to date with your order status and track your order history. To find the part you are looking for search by part number, model number, product category or search using keywords.

Can't find what you're looking for online? Please contact your Customer Service Guru at customerservice@atmgurus.com or by telephone +1 (901) 248-6175 or 1 (888)-7-ATMGURUS toll free in North America.

Product Information
The ATMGurus Website attempts to display product images shown on the site as accurately as possible. Products shown are not the actual size. ATMGurus hereby disclaims responsibility for the following: prices printed in error; the use or misuse of any products described in this catalog; and any losses incurred through the use of products not in accordance with methods described in this catalog. ATMGurus specifically does not authorize its employees, agents, independent contractors or their agents or employees to recommend any product sold by ATMGurus in any way other than according to manufacturers' current written operating instructions.

Order Acceptance
All orders are subject to acceptance by us and we will notify you in the event of an order not being accepted. Reasons for an order not being accepted include but are not limited to:

Authorization was not received for the card provided
Incorrect address
Failure to provide correct billing address
Security details for the card could not be verified
The billing or delivery address is a PO Box, forwarding address or mail drop
The item is unavailable
There is an error on the Website with pricing or product information

Payment Options

Credit Card Orders
ATMGurus accepts payment made with American Express, MasterCard and Visa. The three digit CVV security code from the back of the card is required on all credit card payments. Please make sure that the address you enter as your billing address is exactly as it appears on your statement.

Net Term Orders
ATMGurus accepts account payments for companies with establish accounts. All net term accounts will be cleared through ATMGurus' Customer Service System before an order is dispatched.

Sales Tax

We are required by law to collect sales tax in the following states:

Arizona, California, Colorado, Georgia, Kansas, Kentucky, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Oklahoma, Tennessee, Texas, Washington and Wisconsin.

If your order is shipped to any of these states, the appropriate sales tax will be added to your order, at time of final confirmation. In other states where we do not charge sales tax, it is the customers' responsibility to handle any use tax issues on their order.

Any services being performed by ATMGurus is subject to Tennessee state and local tax.

Fraud Prevention
All orders are subject to stringent checks. If we suspect a fraudulent transaction has taken place we reserve the right to place the order on hold while we investigate further or reject it. Further investigation may mean that we contact you to request additional identification or proof that the card belongs to you.

Shipping
ATMGurus makes every effort to deliver goods within our published timescales, however delays are occasionally inevitable, and we will not be liable for any loss or damage you may suffer as a result of late delivery or cancellation of your order. For more information, please refer to our shipping and return policy.

Privacy Policy
ATMGurus will not divulge any customer information to any third party unless required by law or to fulfill particular orders where agents of the company require the information as part of the order. We endeavor to take all reasonable care to keep all details of your account secure, but in the absence of negligence on our part we cannot be held liable for any loss or damage you may suffer as a result of unauthorized access to any information provided by you. For more information, please refer to our privacy policy.

For more information, contact your Customer Service Guru at +1 (901) 248-6175 or 1 (888)-7-ATMGURUS toll free in North America. Customer Service can also be reached by e-mail at customerservice@atmgurus.com.