How do I place an order?
There are several convenient ways to order from ATMGurus:
How do I cancel an order?
Please contact your Customer Service Guru to cancel orders:
How do I return an item?
Please contact your Customer Service Guru to return items:
All returned parts and warranty items must have an RMA or Return Merchandise Authorization before they will be accepted.
Parts Return Policy
When it comes to troubleshooting and diagnosing service issues, we understand that you may need to order multiple parts as part of the repair process. In some instances, there may be parts that are not used. With that in mind, ATMGurus offers a limited return program for unused parts. Limitations on what parts we accept back are based on the condition of the returned part, the age of the part and the reason for the return. A restocking fee is charged to cover the handling, testing and verification of all parts that are returned. All returns are subject to management approval.
Re-Stocking Fee
All returned parts are subject to inspection and will be charged a restocking fee. ATMGurus will inspect the returned parts and can refuse to accept them if there is inadequate packaging, if a part has been used, altered or modified, or if it has been subject to abnormal environmental conditions. In the event a part is not accepted, you will be notified with a reason as to why it is being rejected. You can choose to have the part returned to you. ATMGurus determines which fee will apply. All returns are subject to management approval.
*If an RMA is opened and no products are received within 90-days, it will be cancelled automatically.
**Credit card customers have 90-days from the time their repairs are completed to settle the payment. If payment is not received within this time-frame, the product in question becomes the property of ATMGurus.
When can I expect to receive items on back order?
In the unlikely event that any items in your order are unavailable, we will ship your order immediately and ship the balance when it becomes available. The normal return and exchange policy applies to back ordered items.
ATMGurus accepts all major credit and debit cards:
When your order is placed, we will authorize your credit/debit card for all in-stock items. An authorization is a temporary hold on the funds. We will finalize the charge to your credit card when the items ships.
Select customers in good financial standing with ATMGurus may also choose the net terms option.
Sales Tax
We are required by law to collect sales tax in the following states:
Arizona, California, Colorado, Georgia, Kansas, Kentucky, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Oklahoma, Tennessee, Texas, Washington and Wisconsin.
If your order is shipped to any of these states, the appropriate sales tax will be added to your order, at time of final confirmation. In other states where we do not charge sales tax, it is the customers' responsibility to handle any use tax issues on their order.
Any services being performed by ATMGurus is subject to Tennessee state and local tax.
ATMGurus General Warranty Policy
New / Refurbished Parts Warranty
Closeout Parts Warranty
(1) All repairs come with a 180-day warranty . In the event a repaired item fails during the first 180-days of service for the problem it was sent in on originally, you can return to ATMGurus and we will repair it at no charge. (RMA required)
ATMGurus makes every effort to deliver goods within our published timescales, however delays are occasionally inevitable, and we will not be liable for any loss or damage you may suffer as a result of late delivery or cancellation of your order.
Shipping
Parts orders are shipped via FedEx from our Memphis facility. Orders submitted by 4:00 p.m. CST are typically processed that business day, but are not guaranteed. Orders submitted after that time will be processed the next business day.
There are a variety of priority shipping options available, including overnight priority delivery. If you require your order to be shipped overnight, you must submit your order prior to 4:00 p.m. CST. In addition to the priority shipping rates an expedite fee will be charged. This will guarantee your order is processed as a priority over standard orders. If you are accustomed to receiving standard orders overnight due to your proximity to ATMGurus’ parts facility, there is no guarantee your order will be processed on the same day due to the volume of priority orders that may be submitted. When in doubt, select a priority shipping option.
Requests for shipping via other carriers can be accommodated, but may not have the same priority options, and may incur additional handling fees.
Partial Orders
In some instances, your order may contain a backordered item. In this instance we split your order into multiple shipments.
For more information, contact your Customer Service Guru at +1 901-248-6176 or 1 888-7-ATMGurus ( 1-888-728-6487 ) toll free in North America. Customer Service can also be reached by e-mail at customer.service@atmgurus.com.
Please contact your Customer Service Guru to return items:
All returned parts and warranty items must have an RMA or Return Merchandise Authorization before they will be accepted.
Warranty Replacement
ATMGurus covers the shipping costs for sending a warranty replacement part out into the field. As an added bonus, all domestic and Canadian warranty-return items include pre-paid shipping labels. We cover this cost back to our facility as well. When we send a replacement warranty part out to you, a pre-paid shipping label is included in the box. The shipping costs are covered for standard shipping only. If you require overnight delivery of a warranty part, priority shipping charges will apply.
International Parts Orders
International parts orders require additional handling and typically involves a customs broker to ensure passage into your respective countries. Please contact your ATMGurus’ Customer Service Guru at +1 901-248-6176 for a full description of our policy for shipping into your Country.
Parts Return Policy
When it comes to troubleshooting and diagnosing service issues, we understand that you may need to order multiple parts as part of the repair process. In some instances, there may be parts that are not used. With that in mind, ATMGurus offers a limited return program for unused parts. Limitations on what parts we accept back are based on the condition of the returned part, the age of the part and the reason for the return. A restocking fee is charged to cover the handling, testing and verification of all parts that are returned. All returns are subject to management approval.
Re-Stocking Fee
All returned parts are subject to inspection and will be charged a restocking fee. ATMGurus will inspect the returned parts and can refuse to accept them if there is inadequate packaging, if a part has been used, altered or modified, or if it has been subject to abnormal environmental conditions. In the event a part is not accepted, you will be notified with a reason as to why it is being rejected. You can choose to have the part returned to you. ATMGurus determines which fee will apply. All returns are subject to management approval.
When are training classes held?
All classes adhere to the following daily schedule. Please do not arrive before 8:00 a.m. CST for class.
NOTE: Classes are held daily Monday through Friday, 8:30 a.m. to 5:00 p.m. CST. Failure to stay for the full length of the course will result in non-certification. Please make travel plans accordingly with class schedule times
What are the costs for technical training classes?
The following lists the cost and duration of each class:
*Prices subject to change without notice
How do I register for training classes?
Please REGISTER ONLINE NOW
Phone: 1-888-7-ATMGurus (1-888-728-6487 ) toll-free in North America
+1 (901) 248-6175, ext. 6162
All completed registration forms and payment for the sessions is required to be received by ATMGurus no less than three weeks prior to the training date. We cannot hold a space for you in a class until we have received payment in full. Any cancellations made within three weeks of the start of the class will result in a late cancellation penalty of 50% of the prepaid course fee if no other training arrangements are made. Any cancellations made within three weeks or less prior to the start of class may have the registration payment applied to the next available training course without penalty.
Unregistered individuals will not be allowed to register the day of the training session or attend the sessions. Please do not create a negative and expensive situation for yourself by sending an unregistered person to the sessions. We will not allow unregistered persons to attend the training sessions -- no exceptions.
How many people are in each class?
Spaces for each session will be limited, and the sessions will be filled on first come, first serve basis. All installation and service training classes will be limited in size to eight people. Each training class also has a minimum number of attendees required to hold the class. If the minimum is not met, we will call or e-mail you no less than three weeks prior to the scheduled training class to reschedule your training. All training sessions will be held in our facilities in Memphis, Tennessee, unless otherwise notified.
Will I receive a confirmation for the class?
A confirmation by e-mail stating training will be held as scheduled will be sent to you once class minimum attendance levels have been met or no less than three weeks prior to the training class.
An NDA (non-disclosure) form and the facility visit agreement will also be forwarded to you by e-mail and needs to be completed and returned to us prior to class entry.
If class minimum attendance levels are not met, a cancellation by e-mail will be sent out no less than three weeks prior advising that class has been rescheduled for the next available class dates. We recommend that flight arrangements are not made until you have been notified that classes are confirmed in order to avoid change fees with the airlines.
Manuals and Quick Reference Guides
Service Manuals
Product service manuals for Triton, Tranax and Nautilus Hyosung products are available to Guru-certified trained technicians.
Please contact the ATMGurus training department for more details:
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