When can I expect to receive items on back order?
In the unlikely event that any items in your order are unavailable, we will ship your order immediately and ship the balance when it becomes available. The normal return and exchange policy applies to back ordered items.
How do I place an order?
There are several convenient ways to order from ATMGurus:
ATMGurus accepts all major credit and debit cards:
When your order is placed, we will authorize your credit/debit card for all in-stock items. An authorization is a temporary hold on the funds. We will finalize the charge to your credit card when the items ships.
Select customers in good financial standing with ATMGurus may also choose the net terms option.
Sales Tax
We are required by law to collect sales tax in the following states:
Arizona, California, Colorado, Georgia, Kansas, Kentucky, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Oklahoma, Tennessee, Texas, Washington and Wisconsin.
If your order is shipped to any of these states, the appropriate sales tax will be added to your order, at time of final confirmation. In other states where we do not charge sales tax, it is the customers' responsibility to handle any use tax issues on their order.
Any services being performed by ATMGurus is subject to Tennessee state and local tax.
Please contact your Customer Service Guru to return items:
All returned parts and warranty items must have an RMA or Return Merchandise Authorization before they will be accepted.
Warranty Replacement
ATMGurus covers the shipping costs for sending a warranty replacement part out into the field. As an added bonus, all domestic and Canadian warranty-return items include pre-paid shipping labels. We cover this cost back to our facility as well. When we send a replacement warranty part out to you, a pre-paid shipping label is included in the box. The shipping costs are covered for standard shipping only. If you require overnight delivery of a warranty part, priority shipping charges will apply.
International Parts Orders
International parts orders require additional handling and typically involves a customs broker to ensure passage into your respective countries. Please contact your ATMGurusÕ Customer Service Guru at +1 901-248-6176 for a full description of our policy for shipping into your Country.
Parts Return Policy
When it comes to troubleshooting and diagnosing service issues, we understand that you may need to order multiple parts as part of the repair process. In some instances, there may be parts that are not used. With that in mind, ATMGurus offers a limited return program for unused parts. Limitations on what parts we accept back are based on the condition of the returned part, the age of the part and the reason for the return. A restocking fee is charged to cover the handling, testing and verification of all parts that are returned. All returns are subject to management approval.
Re-Stocking Fee
All returned parts are subject to inspection and will be charged a restocking fee. ATMGurus will inspect the returned parts and can refuse to accept them if there is inadequate packaging, if a part has been used, altered or modified, or if it has been subject to abnormal environmental conditions. In the event a part is not accepted, you will be notified with a reason as to why it is being rejected. You can choose to have the part returned to you. ATMGurus determines which fee will apply. All returns are subject to management approval.
All returns require a Return Material Authorization (RMA) obtained online or through your Customer Service Guru. Items received in without an RMA are subject to return without processing of your warranty claim.
All components must be returned in proper packaging. Damage resulting from improper packaging is subject to additional fees or will result in the return of your warranty claim.
Warranty does not include improper use, acts of nature, failures resulting from poor operating environment or failure to adhere to ATMGurus policies.
Any items that have been altered or modified outside the specifications set forth by ATMGurus may not be accepted as a warranty return. Incomplete components (parts missing) may not be accepted as valid warranty returns. ATMGurus reserves final right in determining acceptance of warranty claims.
Items returned that are not valid warranty claims (not originally obtained through ATMGurus) will be returned without processing.
Items returned under warranty must be equivalent to the part(s) that were advanced out as a replacement. In the event they are not, your claim may be denied or you may be invoiced for the difference in value. You will be notified of your option(s) prior to final ruling.
Failure to comply with warranty guidelines can result in exclusion from participating in the program.
New and refurbished parts come with a 180-day warranty. In the event a new or refurbished part fails within 180 days, a replacement will be made available. If a replacement is not available, you will be provided a credit/refund.
Clearance parts come with a 30-day exchange warranty. In the event a clearance part fails within 30 days, a replacement will be made available. If a replacement is not available, you will be provided a credit/refund, or have the opportunity to purchase a new or refurbished part in its place.
Our privacy policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers and partners. The policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site, and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers` needs.
What Information Do We Collect?
When you visit our Website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Website use information collected on an aggregate basis as you and others browse our site.
For example, you may need to provide the following information:
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customersÕ personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Website. Cookies are small pieces of data that are stored by a userÕs Web browser on the userÕs hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Website by the same user or to use the information to streamline the userÕs transactions on related Web pages. This makes it easier for a user to move from Web page to Web page over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Website usersÕ browsing activities, in order to constantly improve our Website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and evaluate our siteÕs visitor capacity. We do not use these technologies to capture your individual e-mail address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
Our information protection practices, operations and business practices are reviewed periodically for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations
Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Websites linked to or from our Website nor the information or content contained therein. Often links to other Websites are provided solely as pointers to information on topics that may be useful to the users of our Website.
Please remember that when you use a link to go from our site to another Website, our privacy policy is no longer in effect. Your browsing practices and interaction on any other Website, including Websites which have a link on our Website, is subject to that siteÕs own rules and policies. Please read over those rules and policies before proceeding.
Your use ATMGurus website is governed by the following terms of use. By using the website, you accept these terms. You shall use the site for lawful purposes only. You shall not post or transmit any content that is illegal, offensive or defamatory, or otherwise use the site in a manner that infringes the rights of others. The content of ATMGurus website is protected by copyright and trademark laws. You may print a copy of any portion of our site for your own personal use, but you may not further copy, reproduce, modify, distribute, upload, publish or transmit any portion of the site, including code and software. We make no representations as to the accuracy or completeness of the content of our website. We provide the information "as is" and without warranties of any kind. We disclaim all warranties, express and implied, to the fullest extent permitted by law. We do not warrant that our website will operate uninterrupted or error-free or that the site and the server that hosts it are virus-free. Under no circumstances shall we be liable for any direct, indirect, special or consequential or punitive damages that result from your use of the site. We assume no responsibility for the conduct or acts of users or other third parties. In addition, we assume no responsibility for the content, security or privacy practices of the websites of other companies for which we provide links in our website. If you are dissatisfied with any aspect or content of our website, or disagree with these terms of use or with the Privacy Policy posted on our website, your sole remedy is to cease using the website.
Please see the Privacy Policy posted on our website for information concerning ATM Gurus's data collection and data
Our terms and conditions apply to all transactions with ATMGurus and are set out below. Please read through these carefully before placing your order. By clicking the 'next' button to submit your order on the checkout screen you are offering to buy the goods at the price stated subject to our terms and conditions, and associated policies.
General
Unless otherwise stated, the following words or phrases used within these terms and conditions shall have the following meanings:
We may change these terms and conditions from time to time without notice. Changes will apply to any subsequent orders received. The Website, its contents, terms and conditions, and contracts shall be governed by and construed in accordance with US law. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. These terms and conditions do not affect your UK statutory rights.
Your Account
By creating an account with ATMGurus you will be able to order ATM parts, repair and training, as well as refurbished ATMs online, stay up to date with your order status and track your order history. To find the part you are looking for search by part number, model number, product category or search using keywords.
Can't find what you're looking for online? Please contact your Customer Service Guru at customerservice@atmgurus.com or by telephone +1 (901) 248-6175 or 1 (888)-7-ATMGURUS toll free in North America.
Product Information
The ATMGurus Website attempts to display product images shown on the site as accurately as possible. Products shown are not the actual size. ATMGurus hereby disclaims responsibility for the following: prices printed in error; the use or misuse of any products described in this catalog; and any losses incurred through the use of products not in accordance with methods described in this catalog. ATMGurus specifically does not authorize its employees, agents, independent contractors or their agents or employees to recommend any product sold by ATMGurus in any way other than according to manufacturers' current written operating instructions.
Order Acceptance
All orders are subject to acceptance by us and we will notify you in the event of an order not being accepted. Reasons for an order not being accepted include but are not limited to:
Payment Options
Credit Card Orders
ATMGurus accepts payment made with American Express, MasterCard and Visa. The three digit CVV security code from the back of the card is required on all credit card payments. Please make sure that the address you enter as your billing address is exactly as it appears on your statement.
Net Term Orders
ATMGurus accepts account payments for companies with establish accounts. All net term accounts will be cleared through ATMGurus' Customer Service System before an order is dispatched.
Sales Tax
We are required by law to collect sales tax in the following states:
Arizona, California, Colorado, Georgia, Kansas, Kentucky, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Oklahoma, Tennessee, Texas, Washington and Wisconsin.
If your order is shipped to any of these states, the appropriate sales tax will be added to your order, at time of final confirmation. In other states where we do not charge sales tax, it is the customers' responsibility to handle any use tax issues on their order.
Any services being performed by ATMGurus is subject to Tennessee state and local tax.
Fraud Prevention
All orders are subject to stringent checks. If we suspect a fraudulent transaction has taken place we reserve the right to place the order on hold while we investigate further or reject it. Further investigation may mean that we contact you to request additional identification or proof that the card belongs to you.
Shipping
ATMGurus makes every effort to deliver goods within our published timescales, however delays are occasionally inevitable, and we will not be liable for any loss or damage you may suffer as a result of late delivery or cancellation of your order. For more information, please refer to our shipping and return policy.
Privacy Policy
ATMGurus will not divulge any customer information to any third party unless required by law or to fulfill particular orders where agents of the company require the information as part of the order. We endeavor to take all reasonable care to keep all details of your account secure, but in the absence of negligence on our part we cannot be held liable for any loss or damage you may suffer as a result of unauthorized access to any information provided by you. For more information, please refer to our privacy policy.
For more information, contact your Customer Service Guru at +1 (901) 248-6175 or 1 (888)-7-ATMGURUS toll free in North America. Customer Service can also be reached by e-mail at customerservice@atmgurus.com.
