ATM Parts FAQ
ATM Parts, a Key Component to Service after the Sale
Supporting ATM’s in the field successfully requires an organization that can provide you with a comprehensive solution
for all aspects of your business. Pre-sale, documentation, technical assistance and service after the sale all combine to
provide a distributor and end-user peace-of-mind once an ATM has been deployed into the field. One key component in this service after the sale model is parts. Without a doubt, having access to the correct parts and working with an organization that understands the complexities of supporting a multitude of brands and models like Triton, Tranax and Nautilus-Hyosung parts in the field is a key component for any ATM distributor or ISO. Understanding inventory requirements, having key relationships with ATM manufacturers and ATM parts organizations, making it easy for a customer to determine the correct application and ATM part number(s), providing a competitive pricing program, keeping updated with all software and firmware-related enhancements, providing a complete warranty program, having an easy return authorization program, and having the personnel that can provide clear and concise ATM solutions, are all components needed to provide a successful business.
As ATM’s proceed through their lifecycles, there will be a need for the correct parts to support these machines in the field. Be it a failed component due to wear, misuse or environment; a legislative-mandated upgrade (PCI, EMV, etc.); or a cosmetic enhancement (new signs or plastics seen by the consumer), having an organization that can provide and support your parts needs is critical in keeping any deployed ATM operational. Finding an organization that can do this with multiple ATM branded parts is even better. At ATMGurus, you will find the largest selection of multi-brand parts available for retail ATM’s. Triton, Tranax and Nautilus-Hyosung parts are available for purchase now, with other brands to follow. The 25000 square foot facility houses a $10M inventory of over 3500 different part varieties. No matter what your needs, you can find it at ATMGurus.
ATMGurus is dedicated to providing guaranteed repair on all entry-level retail ATM’s, including Triton ATMs, Tranax ATMs and Nautilus Hyosung ATMs.
Parts
With over $10 million in stocked parts, whatever your parts requirement, ATMGurus has it. ATMGurus features a large selection of new, Guru-certified refurbished and closeout parts for your Triton, Tranax or Nautilus Hyosung units. And with our online RMA program, you’ll be able to generate warranty claims 24/7.
Repair
ATMGurus provides
ATM repairs for all major retail brands and Guru-certified parts to ensure quality and reliability.
Over 10 dedicated bench technicians and a complete flat-rate repair offering on all retail ATMs means you get competitive service and pricing at one convenient location.
Training
- Field repair training on all major retail brands
- State-of-the-art training facilities
- A dedicated training staff
Find the ATM training you need at Guru University with hands-on troubleshooting, online simulators and preparation for all field repair scenarios. Save time and money by attending classes on all products in one convenient location.
ATMGurus’ Advantages
- Single source provider for all parts, repair and training needs on all retail ATMs.
- Every employee at ATMGurus has significant experience in the industry.
- We are competitively priced and offer significant value.
- We carry over $10 million of inventory and over 3,000 different ATM part numbers.
- We have 10+ bench technicians.
- We provide board-level ATM repair.
- We provide the most comprehensive training program in the ATM industry.
- We are easy to do business with.
• Online ordering
• Dedicated Guru Customer Service Representatives
• Online RMA generation
