General Policies for Participation in ATMGurus Warranty Program:

• All returns require a Return Merchandise Authorization (RMA) obtained through your Customer Service Guru or by submitting a Repair Order/Warranty Exchange Request online. Items received in without an RMA are subject to return without processing of your warranty claim.
• All components must be returned in proper packaging. Damage resulting from improper packaging subject to additional fees or return without processing of your warranty claim.
• Warranty does not include improper use, acts of nature, failures resulting from poor operating environment, or failure to adhere to ATMGurus policies.
• Any items that have been altered or modified outside the specifications set forth by atmgurus may not be accepted as a warranty return. Incomplete components (parts missing) may not be accepted as valid warranty returns. ATMGurus reserves the right in determining acceptance of warranty claim.
• Items returned that are not valid warranty claims (not originally obtained through ATMGurus) will be returned without processing.
• Items returned under warranty must be equivalent to the part(s) that were advanced out as a replacement. In the event they are not, your claim may be denied or you may be invoiced for the difference in value. You will be notified of your option(s) prior to final ruling.

Failure to comply with warranty guidelines can result in probation and exclusion from participating in the program.

Greetings Valued ATMGurus Customers,

Thank you for trusting ATM Gurus with your ATM repairs. Our mission as a company is to provide you with a single source solution for ATM parts, repairs and training at a fair and competitive price point.

Laws in the state of Tennessee require that sales tax is imposed on all taxable services, including ones like we offer for the repair of goods, regardless of where they are shipped upon completion. Pursuant to Tenn. Code Ann. Section 67-6-204, effective immediately, we will be charging Tennessee sales tax (9.25%) on all repairs performed in Tennessee.

Please note that resale certificates are not acceptable for repairs performed in Tennessee.

For more details visit:
http://www.tennessee.gov/revenue/tntaxes/salesanduse.htm

To help you defray the cost of this tax we are pleased to offer

10% off all repair orders placed through June 30.

And remember, the ease and convenience of our online store at atmgurus.com already offers:

• Free expedited shipping upgrades on orders placed before 3:30pm central time
• Clearance parts with exceptional values
• Regular specials on a variety of parts, repairs and training

Plus, coming in the future to improve your experience even further are:

• Advance exchange for select repair items
• Trade in programs that pay you to recycle old units and parts
• Affiliate incentives that earn you money for referring new customers to us

Watch for more information to come on these programs.

Please contact me with any questions or concerns, or simply to discuss further. Thanks again for choosing ATMGurus.

Respectfully,

Donald D Lett
Controller
228-575-3248